Thursday, April 14, 2011

ProtonMedia creates new Solutions & Support team led by Kapi Patel

When we developed our 2011 operating plan last year, one of the areas we wanted to focus on was the support and care of our enterprise customers. We've made several notable changes throughout Q1 as part of that process. Namely, our new digs, which I told you about recently.

Now that we're settled into our new offices, I wanted to share a little more on that front. There's a reason why we are so focused on customer care. It's not just a feel-good thing. When you have a product that's seeing increased adoption, there comes pressure to provide the levels of support you want to be known for. And so, this is one area we knew we wanted to invest in.
Kapi Patel dons her ProtoSphere avatar

To that end, we've promoted Kapi Patel to Manager of our newly created Solutions & Support department. The department will be the hub of our customization efforts related to 3-D art, project management/scheduling, and post-sales customer care.

Kapi will continue to support project planning and scheduling activities, both externally and internally. Joining Kapi in the Solutions & Support department is our Creative Art Development team. This includes Jim Seaver, Art Director; Chris Lanphear, Technical Artist/Developer; and Sara Christy, 3D Artist.

Also joining the team are Steve Bortnichak, whom we brought on earlier this year as our first dedicated post-sales Support Engineer, and Tim Fultz, IT Manager. We plan to continue filling out our solutions and support team in collaboration with our engineering development team to support customer needs.

Congrats to Kapi on your new role! We'll be posting more details on our new Solutions & Support team soon. We also expect some other positive changes to come about this quarter, and we'll keep you in the loop on our blog.

No comments:

Related Posts Plugin for WordPress, Blogger...